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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Source and use information about the floristry industry.
   • Identify the sales or operational need for industry and product information.
   • Identify sources of information on the floristry industry.
   • Access and interpret information about industry structure and operation and use to assist with sales and operational duties.
   • Obtain information on laws specifically relevant to the floristry industry and work compliantly.
2. Source and use information on floristry products.
   • Use a range of methods to obtain information on products and services frequently sold by the floristry industry.
   • Read and interpret specific product information to develop product knowledge and enhance quality of work performance.
   • Identify features of the particular floristry product range of the business and use in day-to-day activities.
   • Obtain information on suppliers of floristry materials and use in day-to-day activities.
   • Record and store information for future use.
3. Update knowledge of floristry industry and products.
   • Update knowledge of floristry industry, products and services regularly.
   • Seek feedback from colleagues and customers on experiences with floristry products and services.
   • Share updated information with colleagues.
4. Source and use information about the floristry industry.
   • Identify the sales or operational need for industry and product information.
   • Identify sources of information on the floristry industry.
   • Access and interpret information about industry structure and operation and use to assist with sales and operational duties.
   • Obtain information on laws specifically relevant to the floristry industry and work compliantly.
5. Source and use information on floristry products.
   • Use a range of methods to obtain information on products and services frequently sold by the floristry industry.
   • Read and interpret specific product information to develop product knowledge and enhance quality of work performance.
   • Identify features of the particular floristry product range of the business and use in day-to-day activities.
   • Obtain information on suppliers of floristry materials and use in day-to-day activities.
   • Record and store information for future use.
6. Update knowledge of floristry industry and products.
   • Update knowledge of floristry industry, products and services regularly.
   • Seek feedback from colleagues and customers on experiences with floristry products and services.
   • Share updated information with colleagues.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

access and interpret information about the structure and operation of the floristry industry from these sources:

an industry association

a trade magazine

a relay organisation

obtain plain English information about laws specifically relevant to the floristry industry from:

local liquor licensing regulator

local food safety regulator

use this range of methods to obtain information on products and services frequently sold by the floristry industry:

personal on-site observation of retail and online florists

accessing and reading promotional information including product brochures

reading trade magazines

sourcing information from growers

use the Internet to research and obtain information on this range of suppliers of floristry materials:

major flower and plant material growers and wholesalers located:

locally

regionally

intra state

interstate

overseas

major local wholesale suppliers of:

foodstuffs and alcohol

horticultural items

novelties and toys

presentation materials

wrapping and packaging materials.

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Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

sources of information on:

structure and operation of the floristry industry

products and services sold by the floristry industry

floristry industry suppliers

structure of the floristry industry and for a range of business types:

key operational characteristics

business to business relationships

primary functions of these types of organisations; especially those with which the organisation has a relationship:

distribution organisations

growers

industry associations

relay services

supply organisations

basic aspects of local state or territory and commonwealth laws specifically relevant to the floristry industry:

environmental protection:

requirements that must be met by floristry businesses when sourcing and selling imported or rare, endangered, protected or quarantined plants

enforcement role of Australian Quarantine and Inspection Service (AQIS) and state or territory national parks and wildlife services

responsible service of alcohol provisions of liquor licensing law:

requirements that must be met when selling alcohol as part of gift hampers

food safety:

requirements that must be met when handling and selling food items as part of gift hampers

major categories of floristry products and services sold by the industry and their key features:

ancillary merchandise

cash and carry arrangements

corporate products and services

custom-made products

design consultancy

event products and services

display or stock items

horticulture products

relay organisation

special occasion products and services

transportation and delivery

methods and formats used to record and store information:

self-produced information sheets

portfolios

electronic or hard copy files.

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